Privacy Policy 100cuc –
Protecting Your Data Is Our Priority

01 Information We Collect

When you register and use the 100cuc platform, we collect certain types of information necessary to deliver our services safely and effectively. We do not collect any information beyond what is required for platform operations.

Information you provide directly:

• Full name as stated in your valid identification document
• Date of birth, phone number, and registered email address
• Bank account number or payment method details used for deposits and withdrawals
• Identity verification documents for the KYC process, such as a national ID, passport, or driving licence
• Any information you provide when contacting our support team

Information collected automatically:

• Your IP address, browser type, and device operating system
• Activity log data including pages visited, session duration, and in-platform actions
• Device information such as device ID, phone model, and app version
• General geolocation data based on IP address for compliance and security purposes

02 How We Use Your Data

Every piece of information we collect has a specific and clearly defined purpose. We do not use your data for any purpose other than those stated below without obtaining your consent first.

03 Use of Cookies and Tracking Technologies

The 100cuc platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. We use several types of cookies, each serving a different purpose.

• Essential Cookies: Required for core platform functions such as Login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform so we can make continuous improvements.
• Functional Cookies: Saves your preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies: Used to analyse usage patterns on an aggregated and anonymised basis for service improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of our platform.

04 Information Sharing with Third Parties

100cuc does not sell, rent, or exchange your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your information with specific parties for security and legal compliance.

• Payment Service Provider: Required transaction information is shared with certified payment processors to securely complete your deposits and withdrawals.
• Technical Service Provider: Technology companies we use to operate the platform, including cloud and cybersecurity services, are subject to strict confidentiality agreements.
• Legal Authority: We will disclose information where required by law, court order, or a competent regulatory authority.
• Identity Verification Provider: Certified third-party KYC services are used to securely verify user identities.

05 Data Security

We continually invest in our security infrastructure to ensure your personal data is always protected against unauthorised access, breaches, or misuse. Our security measures encompass multiple layers of protection.

• Advanced-level data encryption using 256-bit SSL/TLS protocols for all communications between your device and our servers
• Databases are stored using encryption-at-rest technology to keep data secure even in the event of an intrusion attempt
• Two-factor authentication (2FA) available for all user accounts
• Round-the-clock live security monitoring by our cybersecurity team
• Regular penetration testing by independent security experts to identify and address any system vulnerabilities
• Strict internal access controls — only authorized staff may access user data, and every access is automatically logged

06 Data Retention and Deletion

100cuc retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Account Data: Retained for the duration your account is active plus the period stipulated by law following account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years in compliance with anti-money laundering (AML) legal requirements.
• Support Communication Logs: Retained for three (3) years for reference and dispute resolution purposes.
• Session Data & Activity Logs: Retained for 90 days for security and investigation purposes.

Once the retention period expires or upon your request for data deletion (subject to applicable legal obligations), your data will be securely deleted or permanently anonymised.

07 Your Rights as a User

As a 100cuc platform user, you have certain rights regarding your personal data. We respect these rights and are committed to making it easy for you to exercise them.

08 Children's Privacy

The 100cuc platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors.

If you are a parent or guardian and discover that your child has provided us with personal information, please contact us immediately. We will take action to delete the relevant information and close any account found to have been registered by a minor.

09 Third-Party Links

The 100cuc platform may contain links to third-party websites or services in certain contexts. Our Privacy Policy does not apply to those external websites or services.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of each website you visit independently. Clicking on external links is at your own risk.

10 Changes to the Privacy Policy

100cuc reserves the right to update or modify this Privacy Policy from time to time in line with changes in legislation, technology, or our business operations.

• Any significant changes will be communicated to you via an in-platform notice or email to your registered address at least seven (7) days before taking effect.
• The "Last Updated" date at the top of this document will always reflect the latest version of this policy.
• Continued use of the 100cuc platform after the effective date of any changes constitutes your acceptance of the updated terms.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how we manage your personal data, the 100cuc Privacy team is ready to listen and assist you.

• Privacy Email: [email protected]
• 24/7 live chat available directly on the platform for instant inquiries
• Response time for privacy-related requests: within 30 business days

We take every privacy complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.